Bilingual Client Care Agent
New
Australia, Canada, India, Ireland, New Zealand, Philippines, United Kingdom, United StatesFull-TimeEntry
Salary40,000 - 50,000 CAD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- French and English
- Required Skills
- Problem SolvingCustomer serviceTime ManagementActive listening
Requirements
- High school diploma.
- Previous customer service or Customer Care Representative experience from a Veterinary Clinic.
- Excellent verbal and written communication skills.
- Prior knowledge of medical terminology.
- Understanding of PMS (preferably VetUp).
- Ability to work effectively without supervision.
- Strong problem-solving capability.
- Ability to manage time effectively.
- Ability to connect with people in a genuine, friendly, and compassionate manner.
- Access to a quiet workspace and reliable internet for remote work.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication scripts to meet call volume, service level, and booking targets.
- Identify client needs to ensure a smooth client experience.
- Problem solve client concerns in a respectful and helpful manner.
- Build relationships and engage clients by providing excellent customer service.
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