Trust & Safety Specialist
New
R
RoadieLogistics and delivery
REMOTEFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience
- Required Skills
- Data AnalysisSalesforceComplianceRisk ManagementCRM
Requirements
- At least 2+ years of experience in a trust & safety or risk related role
- Exceptional verbal and written communication skills
- Ability to empathize and establish trust
- Knack for problem solving using investigative and analytical skills
- Proficiency in Salesforce or other CRM systems
- Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements
- Ability to thrive in a fast-paced and agile environment and navigate ambiguity
Responsibilities
- Identify, thoroughly investigate, and resolve risk-related issues on the Roadie platform
- Leverage data to identify patterns and trends in escalated incidents
- Identify procedural gaps to develop efficiency and effectiveness within the team
- Manage critical and high-risk situations appropriately and with a sense of urgency
- Adjudicate user background screenings while adhering to geographic compliance & regulations
- Adhere to legal and risk-related policies and procedures
- Partner with law enforcement as needed when managing ongoing investigations
- Investigate, audit, and decision on sender Gig related claims
- Research industry standards and best practices to improve internal processes
- Reduce company losses by assessing internal and external liabilities
- Partner with the Legal team to conduct investigative research and support external user communications
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