Trust & Safety Specialist I
New
Based in the United StatesFull-TimeEntry
SalaryUSD $26.78 to $70.97 per hour
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Job Details
- Experience
- 2+ years
- Required Skills
- JavascriptComplianceCritical thinking
Requirements
- 2+ years of experience in roles involving privacy, discretion, or exposure to sensitive content (e.g., cybersecurity, digital safety, content moderation, legal support, or law enforcement).
- Bachelor’s degree in a related field or equivalent professional experience.
- Basic experience in a compliance, technical, or legal-adjacent domain such as cybersecurity, open-source environments, or legal assistance.
- Familiarity with digital platforms, online safety concepts, or content moderation frameworks.
- Strong analytical and critical thinking skills to evaluate content against complex policy guidelines.
- Excellent written and verbal communication skills for documentation and escalation handling.
- Ability to manage multiple queues and prioritize tasks in a structured, fast-paced environment.
- Comfort working with potentially sensitive, graphic, or disturbing content on a regular basis.
- Preferred: Experience with JavaScript, version control systems, or user/customer interaction environments.
- Strong sense of responsibility, discretion, and commitment to maintaining platform integrity.
Responsibilities
- Review and moderate user-generated content across text, images, video, audio, and URLs in accordance with established policies and guidelines.
- Identify and assess potentially harmful, illegal, or non-compliant content such as spam, abuse, harassment, phishing, malware, and sensitive material.
- Manage assigned moderation queues and prioritize tasks based on operational guidelines and escalation procedures.
- Apply structured decision-making frameworks to determine appropriate actions for flagged content under supervision.
- Support escalation handling by gathering relevant context and routing complex cases to senior team members or specialized teams.
- Participate in calibration sessions to ensure alignment with evolving policies and moderation standards.
- Contribute to process improvements by identifying issues and providing feedback on tools, workflows, and guidelines.
- Maintain accurate documentation and adhere to strict privacy and data handling standards.
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