Digital Customer Experience
New
E
ElevenLabsAI research
This role is remote-first and can be executed from anywhere in the United States., ET, CT, MT, PTFull-Time
Salary not disclosed
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Job Details
- Required Skills
- SalesforceCustomer SuccessHubSpot
Requirements
- Professional experience in Customer Success, Lifecycle, RevOps, or Growth within B2B SaaS, developer tools, or AI/ML environments.
- AI-native workflow habits with demonstrated experience replacing manual processes with automated solutions.
- Proven track record of managing a high-volume book of business to drive NRR, retention, and expansion through automated motions.
- Strong systems mindset for building repeatable engagement playbooks rather than individual manual relationships.
- Ability to analyze product usage data to identify risk and opportunities, such as activation milestones and usage floors.
- Fluency in digital CX and sales tools such as Intercom, Clay, Mixpanel, Amplitude, HubSpot, Salesforce, or Gong.
- Experience at a product-led growth company is preferred.
- Experience in voice AI, audio AI, or conversational AI space is preferred.
- Experience building digital engagement programs across a long-tail account base (100+ accounts) is preferred.
Responsibilities
- Design and own ElevenLabs' digital CX playbook for scale accounts including trigger logic, lifecycle sequences, in-app messaging, and automated health monitoring.
- Build and maintain the health scoring model for digital accounts, defining at-risk, dormant, and breakout-track statuses within product data.
- Partner with RevOps to implement and integrate automation tooling such as Claude, Clay, Lemlist, Salesforce, and Gong.
- Automate workflows where possible and surface high-value signals that require human attention.
- Own NRR and retention KPIs for the digital customer segment.
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