Analyst, Service Operations (Delivery)
New
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelCustomer serviceMicrosoft OfficeProcess improvementData management
Requirements
- Experience in service operations, administrative support, or a related operational role.
- Strong customer service orientation with the ability to manage requests professionally and efficiently.
- Excellent organizational skills with the ability to prioritize multiple tasks and meet deadlines.
- Strong attention to detail and commitment to accuracy in data management and process execution.
- Good computer skills with strong proficiency in Microsoft Office tools, especially Excel.
- Ability to follow structured procedures while identifying opportunities to improve workflows.
- Strong communication and collaboration skills to work effectively with internal teams.
- Ability to handle confidential information responsibly and maintain data privacy standards.
- Comfortable working in a remote environment and managing responsibilities independently.
Responsibilities
- Manage daily operational support activities within assigned service processes, ensuring accuracy, consistency, and timely delivery.
- Execute administrative tasks while maintaining a strong focus on service quality and customer satisfaction.
- Ensure processes are followed correctly, including operational procedures, documentation requirements, and data confidentiality standards.
- Maintain and update operational data to support accurate reporting and efficient business processes.
- Handle service requests, access-related issues, and operational queries while ensuring effective resolution.
- Collaborate with internal teams to support smooth end-to-end process execution.
- Monitor deadlines, prioritize tasks effectively, and ensure commitments are delivered on time.
- Identify opportunities for process improvements and contribute to continuous improvement initiatives.
- Support compliance with legal, security, and operational requirements across assigned activities.
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