Customer Success Operations Analyst
New
Based in IndiaFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 0–3 years
- Required Skills
- SQLData AnalysisBusiness OperationsMicrosoft ExcelCRMData analyticsSaaSGoogle Sheets
Requirements
- Bachelor's degree in Business, Analytics, Information Systems, Operations, or a related field, or equivalent practical experience.
- 0–3 years of experience in Customer Success, Business Operations, Revenue Operations, Data Analytics, or a SaaS environment.
- Strong analytical thinking and problem-solving abilities with excellent attention to detail.
- Proficiency in Microsoft Excel or Google Sheets for data analysis and reporting.
- Excellent communication, organizational, and time management skills with the ability to manage multiple priorities.
- Familiarity with Customer Success platforms such as Vitally, Gainsight, Planhat, ChurnZero, or Totango is an advantage.
- Experience with CRM or support platforms such as Salesforce, HubSpot, or Zendesk is preferred.
- Basic SQL knowledge and familiarity with BI tools, SaaS business models, and customer lifecycle concepts are considered valuable assets.
Responsibilities
- Support the implementation, configuration, and ongoing administration of the Customer Success platform, including customer health scores, lifecycle stages, workflows, alerts, and automation.
- Maintain high-quality customer and account data by monitoring system integrations, validating usage data, troubleshooting data issues, and documenting business rules.
- Build, maintain, and enhance dashboards and reports that track key customer success metrics such as adoption, engagement, renewals, churn risk, and customer health.
- Assist with ad hoc reporting and data analysis to identify trends and opportunities for improving customer outcomes.
- Document Customer Success processes and recommend scalable improvements to workflows and lifecycle management practices.
- Support system enhancements, feature rollouts, user training, and change management initiatives.
- Collaborate with Customer Success, Revenue Operations, Product, Engineering, and Data teams to gather business requirements and translate them into effective system configurations.
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