Growth Product Lead - Loyalty
New
USAFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 2–4 years of experience in Growth/Product, ideally in e-commerce or SaaS
- Required Skills
- Data AnalysisProduct ManagementAgile methodologiesCRMSaaS
Requirements
- 2–4 years of experience in Growth or Product roles, ideally within e-commerce or SaaS.
- Strong growth-marketing mindset with a focus on hypothesis-driven testing.
- Proficiency in cohort analysis, dashboard management, and tracking retention metrics.
- Execution-driven approach with experience in no-code pilots and CRM triggers.
- Strong ability to collaborate effectively within cross-functional squads.
- Excellent written communication skills with experience in async documentation and data storytelling.
- Foundational understanding of agile methodologies and squad leadership practices.
Responsibilities
- Own subscription growth experiments across Club, Autoship, Shaperbox, and Credits, turning hypotheses into MVPs and quick-win pilots.
- Map and optimize subscription journeys including onboarding, renewal, and cancellation to reduce friction and improve retention.
- Execute data-driven initiatives with clear KPIs such as churn, RR45D, and LTV uplift.
- Collaborate daily with Product, Marketing, CX, BI, and Tech teams to align on roadmaps and manage dependencies.
- Design retention mechanics and personalization flows based on customer feedback and behavioral signals.
- Drive community-driven and loyalty mechanics to enhance customer engagement.
- Run agile practices including sprints, stand-ups, and retros to keep squads accountable.
- Scale successful pilots into global playbooks to drive recurring revenue.
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