Supervisor of Implementation
Located in the United States or Puerto RicoFull-TimeManager
Salary$85,000 - $95,000, plus annual bonus opportunity
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Job Details
- Experience
- 2 years of formal or informal leadership experience in a service or operations role along with 3-5 years of group benefits service or operations experience.
- Required Skills
- Operations ManagementRelationship managementRisk ManagementProcess improvement
Requirements
- 2 years of formal or informal leadership experience in a service or operations role.
- 3-5 years of group benefits service or operations experience.
- Ability to thrive in a dynamic, fast-paced production environment.
- Strong prioritization and decision-making skills.
- Effective human relations and interpersonal skills.
- Adaptability, flexibility, and resilience in a changing landscape.
- Ability to work remotely with access to a high-speed internet connection.
- Must be located in the United States or Puerto Rico.
- Group Benefits Implementation experience is preferred.
Responsibilities
- Lead and develop a team of Implementation Analysts in a high-volume, production-focused back-office environment.
- Foster a culture of accountability and continuous improvement through coaching, development, and clear performance expectations.
- Collaborate on the coordination and monitoring of daily operational risk activities to maintain quality and productivity standards.
- Act as the primary point of contact for team prioritization decisions and explain these decisions to field partners.
- Develop and implement department policies to improve operational productivity and client persistency.
- Maintain effective working relationships with internal and external stakeholders including brokers and field offices.
- Manage escalations and solve workflow issues to support corporate and divisional goals.
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