Customer Success Pleno | Produtos Digitais
New
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisAccount ManagementCRMCustomer SuccessSaaS
Requirements
- Experience in Customer Success, Account Management, or Customer Support roles.
- Background in digital products, agencies, SaaS, or education businesses.
- Strong verbal and written communication skills.
- Analytical mindset with the ability to interpret data and customer metrics.
- Organized profile capable of managing multiple priorities simultaneously.
- Results-driven approach focused on retention, satisfaction, and expansion.
- Familiarity with CRM tools, task management platforms, and spreadsheets.
Responsibilities
- Lead onboarding processes and guide new clients through a structured experience.
- Act as the primary point of contact for clients to ensure strong relationships.
- Monitor customer health metrics, satisfaction levels, and product usage indicators.
- Conduct regular follow-ups and strategic check-ins to ensure value delivery.
- Identify upsell and cross-sell opportunities in collaboration with sales teams.
- Document client information, updates, and action plans in CRM systems.
- Share insights and feedback with internal teams to improve products and processes.
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