Customer Success Coordinator
New
Brazil, East Coast business hours (approximately 16:00–24:00 GMT)Contract
Salary800 - 1,300 USD per month
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Job Details
- Required Skills
- Microsoft ExcelData entryCRMCustomer support
Requirements
- Strong written and verbal communication skills with the ability to engage clients through both digital channels and phone conversations.
- Customer-focused mindset with a passion for helping people achieve successful outcomes and providing empathetic support.
- Ability to build trust, understand client needs, and deliver personalized guidance in a consultative manner.
- Comfortable learning and using technology tools, including CRM platforms, scheduling software, and digital communication systems.
- Basic Excel skills with the ability to create tracking documents and review simple data reports.
- Strong attention to detail when managing client information, documentation, follow-ups, and privacy standards.
- Ability to work with flexibility and respond quickly to inbound requests during East Coast business hours (approximately 16:00–24:00 GMT).
- Self-motivated, organized, and capable of working independently in a remote environment.
Responsibilities
- Provide high-quality support to prospective and existing clients through SMS communication and scheduled phone consultations.
- Respond promptly and empathetically to client inquiries, ensuring clear communication and a positive customer experience.
- Proactively follow up with clients to understand their progress, address concerns, and support ongoing engagement.
- Conduct consultative conversations by asking thoughtful questions, identifying client needs, and providing relevant guidance or resources.
- Coordinate phone consultations using scheduling platforms and ensure clients receive timely support throughout their journey.
- Maintain accurate client records, interaction notes, and progress updates within CRM and scheduling systems.
- Support retention efforts by helping clients overcome barriers, encouraging next steps, and improving overall satisfaction.
- Collaborate with internal teams to identify opportunities for improving onboarding, support workflows, and customer success strategies.
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