Customer Success
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1+ year
- Required Skills
- Data AnalysisMicrosoft OfficeAccount ManagementDigital MarketingCRMCustomer SuccessSaaSGoogle Workspace
Requirements
- 1+ year of experience in Customer Success, Account Management, Sales, or Client Services, preferably in a digital, SaaS, or marketing environment.
- Strong communication and consultative skills, with the ability to influence stakeholders and build trusted client relationships.
- Analytical mindset with the ability to interpret data, evaluate performance, and translate insights into actionable recommendations.
- Intermediate understanding of digital marketing concepts, including lead generation, campaigns, and performance analysis.
- Comfortable working across technical discussions involving integrations, CRMs, websites, and digital tools.
- Strong organizational skills, attention to detail, and ability to manage multiple clients and priorities simultaneously.
- Proficiency in Office tools and Google Workspace, with strong written and verbal communication abilities.
Responsibilities
- Manage a portfolio of automotive dealership and group clients, acting as the primary point of contact and ensuring strong, long-term relationships while driving satisfaction and retention.
- Analyze client data, platform metrics, and campaign performance to proactively identify risks, opportunities, and churn prevention strategies.
- Identify and execute upsell and expansion opportunities through a consultative, data-driven approach aligned with client business needs.
- Coordinate with internal production and technical teams by translating client requirements into clear briefs and ensuring timely, high-quality delivery.
- Monitor platform usage, integrations, and website performance, ensuring optimal functioning and continuous improvement of solutions.
- Prepare detailed monthly reports and insights presentations to communicate results, performance metrics, and strategic recommendations to clients.
- Serve as the bridge between clients and internal teams, ensuring alignment, transparency, and effective execution of complex digital solutions.
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