Dutch Speaking Customer Agent
New
M
Mercier Consultancy GroupBanking and Telecommunications
Comfortable working remotely within BulgariaFull-TimeEntry
SalaryCompetitive Monthly Salary reflective of your experience and language skills
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Job Details
- Languages
- Native or fluent Dutch language proficiency, both spoken and written
- Required Skills
- Customer serviceMicrosoft OfficeCRM
Requirements
- Native or fluent Dutch language proficiency, both spoken and written.
- Valid EU passport.
- Previous experience in customer service, preferably within the banking, financial services, or fintech industry.
- Strong understanding of or genuine interest in banking products, financial regulations, and digital payment solutions.
- Excellent communication and interpersonal skills.
- Comfortable working remotely within Bulgaria with a reliable internet connection and a distraction-free workspace.
- Proficient in using CRM platforms and Microsoft Office tools.
Responsibilities
- Deliver professional, empathetic, and efficient customer support to Dutch-speaking clients regarding banking products, account queries, and financial transactions via phone, email, and live chat.
- Assist customers with enquiries related to digital banking services, payment processing, account statements, and credit or debit card management.
- Accurately verify customer identities and ensure full compliance with banking regulations, data protection policies, and anti-fraud procedures.
- Escalate complex banking issues or sensitive financial complaints to the appropriate internal departments in a timely and professional manner.
- Guide customers through online banking platforms, mobile banking applications, and self-service tools, ensuring a smooth and confident user experience.
- Maintain thorough and precise records of all customer interactions within the CRM system, adhering strictly to banking industry standards and internal protocols.
- Proactively identify opportunities to inform customers of relevant banking products or services that may enhance their financial wellbeing.
- Consistently meet and exceed individual performance targets, contributing to a high-quality service environment aligned with the banking sector's regulatory and customer satisfaction benchmarks.
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