Customer Service Representative & Back-Office Administrator
New
Remote – Mexico or Colombia, U.S. Central Time business hours (approx 8:00 AM to 5:00 PM Central)Full-TimeMiddle
Salary1,500 USD per month
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Job Details
- Languages
- Near-Native English (Spoken & Written)
- Experience
- Minimum of 2 years
- Required Skills
- CRMCustomer supportHubSpot
Requirements
- Near-Native English fluency with clear verbal communication skills.
- Based in Mexico or Colombia.
- Available to work full-time during U.S. Central Time business hours.
- Minimum of 2 years of experience in customer service, call center operations, virtual assistance, administrative support, or logistics coordination.
- Strong technical aptitude with the ability to quickly learn and navigate new software platforms.
- Excellent organizational skills with strong attention to detail and accuracy.
- Ability to work independently, exercise sound judgment, and manage multiple priorities effectively.
- Reliable home office setup with stable high-speed internet, a quiet work environment, and a dependable computer.
Responsibilities
- Answer inbound customer calls professionally and provide exceptional customer service while representing client businesses.
- Create, update, and manage customer orders within Docket and other operational platforms.
- Coordinate dumpster deliveries, pickups, and dispatch scheduling to ensure timely service execution.
- Support billing operations, including invoicing, payment follow-ups, account updates, and record accuracy.
- Follow up on inbound sales leads and maintain accurate CRM records in GoHighLevel and HubSpot.
- Resolve routine customer inquiries independently while escalating complex issues appropriately.
- Follow established standard operating procedures (SOPs) to ensure consistency, accuracy, and service quality.
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