Customer Service & Admin Assistant
New
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ScalesourceVeterinary & Logistics
Philippines. South Africa. Colombia. Mexico. Kenya. India, Monday–Friday, 9:00 AM–6:00 PM (PST, CST, EST)Full-TimeMiddle
Salary1,250 - 1,500 USD per month
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Job Details
- Experience
- 3+ years
- Required Skills
- SalesforceCRMCustomer supportHubSpotZendesk
Requirements
- 3+ years in customer-facing or admin support roles
- Proven experience handling 60+ customer interactions per day for 6+ consecutive months
- 2+ years of experience using Zendesk, HubSpot, Salesforce, ServiceTitan, or similar CRM platforms
- Willingness to complete a training assessment during the recruitment process
- Professional home office setup
- Reliable internet connection
Responsibilities
- Own inbound/outbound coverage across phone, email, SMS, and chat
- Manage appointments end-to-end including scheduling, confirmations, reschedules, reminders, and service recovery
- Maintain CRM and help desk data, including notes, tags, statuses, and follow-up tasks
- Perform routine franchise administrative duties to support operations managers
- Execute escalation processes for billing, complaints, and franchisee issues based on standard operating procedures
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