Strategic Implementation Consultant - Public Sector
New
This role is open to candidates residing in the US except Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro.Full-TimeSenior
Salary100,406 - 135,000 USD per year
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Job Details
- Experience
- 6+ years
- Required Skills
- Project ManagementIoTAccount ManagementStakeholder managementCustomer Success
Requirements
- 6+ years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Strong priority management and high emotional intelligence.
- Experience supporting or working with technical products.
- Excellent consultative skills with experience in end-to-end system implementations.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders, including executives.
- Demonstrated diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Ability to travel 10-20% within the US.
Responsibilities
- Manage the deployment of Samsara technology to large-scale US Public Sector customers to enable quick time to value.
- Create launch plans and a roadmap to increase product usage.
- Track implementation progress, participation, product adoption, and account health.
- Run training sessions, demonstrate technology, and work through challenges with executives and day-to-day users.
- Juggle multiple customer engagements in parallel and work cross-functionally to deliver exceptional experiences.
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