Virtual Case Manager (Special Education)
New
T
Tutor Me EducationEducation
British Columbia, Canada. Toronto, Ontario, CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Customer serviceMicrosoft OfficeAccount ManagementGoogle Workspace
Requirements
- Excellent verbal and written English communication skills.
- Experience working in an educational setting such as a school or tutoring center.
- Proficiency in Google Workspace or Microsoft Office.
- Strong organizational skills with the ability to manage multiple priorities independently.
- Access to reliable high-speed internet, a working webcam, and a headset.
- Ability to work in a remote/virtual role.
- Experience with special education, IEPs, or students with disabilities is strongly preferred.
- Experience in customer service, account management, or client-facing roles is preferred.
- Bachelor's degree preferred but not required.
- Bilingual English/Spanish is a plus.
Responsibilities
- Serve as the primary relationship manager for a caseload of families by building trust and answering questions.
- Conduct intake calls with new families to set clear expectations.
- Manage and coordinate complex class schedules across multiple students, teachers, and platforms.
- Communicate proactively with families via phone, video, and written correspondence regarding scheduling and student progress.
- Monitor student progress and flag concerns to appropriate specialists.
- Coordinate with instructors to ensure tutoring sessions run smoothly.
- Navigate multiple software systems including scheduling, spreadsheets, video conferencing, and CRM tools.
- Support basic oversight of IEP/504 accommodation compliance.
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