Operations Analyst
New
O
Object FirstBackup Storage
PolandFull-Time
Salary not disclosed
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Job Details
- Languages
- English proficiency at B2 level or higher
- Required Skills
- SQLData AnalysisMicrosoft Power BIJiraMicrosoft ExcelGoogle SheetsBigQuery
Requirements
- Advanced SQL skills, including experience with BigQuery.
- Strong experience building reports and dashboards using Metabase, Microsoft Power BI, or similar BI platforms.
- Strong analytical skills with experience investigating data anomalies and inconsistencies.
- Experience working with operational databases, monitoring tools, alerts, and system logs.
- Knowledge of data validation, deduplication, domain matching, and ownership verification.
- Understanding of billing validation and invoice reconciliation processes.
- Advanced proficiency with Microsoft Excel and/or Google Sheets.
- Experience using Jira or other ticketing systems.
- Strong attention to detail and structured problem-solving approach.
- Excellent written and verbal communication skills with both customers and internal stakeholders.
- Experience working across multiple teams and departments.
- Understanding of GDPR and personal data handling best practices.
- Ability to work independently, prioritize tasks, and take ownership.
- English proficiency at B2 level or higher.
Responsibilities
- Support customer onboarding and operational processes.
- Maintain accurate customer and account information.
- Investigate and resolve operational issues and data discrepancies.
- Collaborate with internal teams to ensure a seamless customer experience.
- Monitor operational processes and system performance.
- Analyze data to identify trends, issues, and opportunities for improvement.
- Create, maintain, and enhance reports and dashboards to support business decisions.
- Support operational aspects of billing and invoicing processes.
- Validate data accuracy and assist with resolving billing-related discrepancies.
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