EOR Business Operations Manager
New
Based in Netherlands; fully remote-first working model with flexibility to work from anywhere in Europe and beyond.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–7+ years
- Required Skills
- Project ManagementData AnalysisCross-functional Team LeadershipBusiness OperationsProcess improvementCRM
Requirements
- 3–7+ years of experience in business operations, program management, operational excellence, or a similar cross-functional role in a global or high-growth environment.
- Strong ability to manage complex, multi-stakeholder projects from ambiguity to structured execution and measurable outcomes.
- Proven experience improving operational systems, workflows, or processes in environments with cross-functional dependencies.
- Comfortable working with operational data and tools (e.g., dashboards, spreadsheets, support or CRM systems) to generate insights and recommendations.
- Strong written communication skills with a default to clear, structured, asynchronous collaboration in distributed teams.
- Demonstrated ability to influence without authority and align stakeholders with competing priorities.
- High ownership mindset ("manager of one") with strong execution discipline and follow-through.
- Experience leveraging AI tools to improve productivity, workflow design, or decision-making is a strong plus.
- Familiarity with EOR, payroll, HR operations, or global employment platforms is a plus.
Responsibilities
- Lead and deliver cross-functional operational initiatives across EOR domains, from early problem definition through execution, adoption, and impact measurement.
- Identify systemic gaps in EOR operations and coordinate improvements with accountable owners across Product, Engineering, Legal, Finance, and Customer Success.
- Design and improve operating mechanisms including intake, routing, escalation paths, handoffs, and documentation standards to reduce inefficiencies and operational friction.
- Drive cross-functional alignment by maintaining visibility on dependencies, priorities, risks, and decision-making across multiple operational streams.
- Own and enhance recurring operational reporting, translating data from tools such as dashboards and ticketing systems into actionable insights and recommendations.
- Support compliance and audit-related initiatives, ensuring proper documentation, evidence collection, and remediation tracking across cross-functional efforts.
- Identify and implement AI-enabled and automation opportunities to improve speed, accuracy, and scalability of EOR operational processes.
- Collaborate with leadership and stakeholders to ensure smooth execution of initiatives spanning multiple EOR service lines and geographies.
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