Senior Manager, Global QA Operations
New
UK, Comfortable working across global time zonesFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent written and spoken English communication skills
- Required Skills
- Artificial IntelligenceData AnalysisOperations ManagementQuality AssuranceStakeholder management
Requirements
- Proven experience in QA operations, QA delivery, or QA management roles
- Experience working across multiple teams, sites, clients, or global operations
- Strong stakeholder management skills, with the ability to influence without direct authority
- Experience in client-facing communication, including reporting and performance discussions
- Strong understanding of QA KPIs, reporting frameworks, root cause analysis, and continuous improvement practices
- Ability to interpret QA data and translate it into clear operational actions and insights
- Excellent written and spoken English communication skills
- Comfortable working across global time zones and dynamic operational environments
- Familiarity with AI, automation, or quality technology tools is an advantage
Responsibilities
- Support global QA operations across multiple regions, sites, and client accounts
- Strengthen QA reporting frameworks, KPI tracking, calibration processes, and performance insights
- Collaborate with QA Managers, Project Managers, and Site Leaders to ensure alignment and execution of initiatives
- Monitor quality trends, identify recurring issues, and drive continuous improvement actions
- Support client-facing QA activities including updates, business reviews, and issue resolution
- Assist in managing escalations and ensuring timely resolution of operational challenges
- Contribute to launches, transitions, and service expansion projects from a QA perspective
- Support AI-driven QA initiatives, automation, and quality technology adoption
View Full Description & ApplyYou'll be redirected to the employer's site
