Senior Information Systems Engineer
New
Based in United StatesFull-TimeSenior
Salary89,000 - 125,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- PythonJavaJavascriptSalesforceRESTful APIsServiceNow
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 5+ years of experience developing and implementing NICE CXone solutions
- Strong hands-on experience with NICE Studio scripting and workflow automation
- Proven experience designing IVR systems, call routing strategies, and contact center workflows
- Experience supporting omnichannel customer engagement, including voice, chat, SMS, and email
- Strong knowledge of REST, SOAP, JSON, XML, APIs, and event-driven architectures
- Proficiency in at least one programming language such as JavaScript, Python, or Java
- Experience integrating enterprise platforms including Salesforce, ServiceNow, and Snowflake
- Familiarity with AI technologies, conversational AI, NLP, and automation platforms
- Knowledge of authentication standards such as OAuth, SAML, and JWT
- Experience with NICE CXone modules including Workforce Management, Quality Management, Analytics, Predictive Dialer, Auto Summary, and Auto Scoring
- Strong analytical, troubleshooting, communication, and collaboration skills
- Understanding of contact center KPIs, reporting, and operational analytics
Responsibilities
- Design, develop, test, and maintain advanced solutions within the NICE CXone ecosystem
- Build and enhance NICE Studio scripts, including IVR workflows, intelligent call routing, and event-driven automation
- Develop integrations between NICE CXone and enterprise platforms using REST, SOAP, web services, webhooks, and APIs
- Create reusable scripting components and development frameworks to improve scalability and consistency
- Implement AI-powered capabilities such as conversational IVR, NLP solutions, and intelligent routing
- Optimize agent workflows through automation, contextual data delivery, and screen pop solutions
- Troubleshoot complex issues involving contact center platforms, integrations, and scripting logic
- Collaborate with business and technical stakeholders to design scalable customer engagement solutions
- Monitor system performance, identify optimization opportunities, and implement best practices for security, scalability, and reliability
- Produce technical documentation, perform code reviews, mentor team members, and stay current with emerging contact center and AI technologies
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