Security Operations Engineer
New
CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Technical supportGoogle Workspace
Requirements
- Experience in technical support, IT helpdesk, SOC analysis, trust & safety, fraud operations, or similar triage-heavy environments.
- Basic understanding of security principles such as authentication, MFA, access control, identity verification, and session management.
- Familiarity with IT systems such as SSO, identity providers (e.g., Okta or similar), and workspace tools like Google Workspace.
- Comfort working with command-line tools and ability to interpret logs, scripts, or structured data.
- Ability to quickly summarize complex or noisy security incidents into clear, actionable insights.
- Strong communication skills with the ability to remain calm and precise in high-pressure or sensitive situations.
- Analytical mindset with an interest in improving processes, documentation, and operational workflows.
- Ability to work asynchronously across global time zones with strong written communication discipline.
Responsibilities
- Act as the first responder for security alerts, triaging detection signals such as threat monitoring outputs and vulnerability advisories, and escalating appropriately.
- Handle customer-facing security operations cases including account recovery, authentication issues, ownership verification, and access disputes.
- Support incident response activities as part of an on-call rotation, following established playbooks and escalation procedures.
- Maintain and improve operational documentation such as runbooks, decision trees, and support macros to increase efficiency and consistency.
- Triage internal IT and identity management requests, including SSO, access provisioning, and device-related support issues.
- Ensure accurate communication with customers, engineers, and internal teams during sensitive or time-critical incidents.
- Identify recurring issues and contribute to process automation and workflow optimization across security operations.
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