Security Operations Engineer
New
S
SupabaseDatabase, Security
We hire globally. We believe you can do your best work from anywhere., follow-the-sun rotation across New Zealand/Australia, Sri Lanka, and US EasternFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- SQLGoogle Workspace
Requirements
- Prior experience in technical support, IT helpdesk, junior SOC analysis, trust and safety, or fraud operations.
- Foundational understanding of security concepts (MFA, JWTs, identity verification, account recovery, access control).
- Foundational understanding of IT systems (SSO, identity providers, Google Workspace, Okta, MDM tools like Kandji or Jamf).
- Comfortable using a terminal, basic SQL, and reading simple scripts or macros.
- Strong customer-facing judgment and ability to stay calm during sensitive issues.
- Experience turning ambiguous workflows into clear checklists, runbooks, and repeatable systems.
- Comfortable working asynchronously across time zones.
Responsibilities
- Act as the first responder for security alerts from GuardDuty, dependency advisories, and other detection sources.
- Own customer security tickets in Front, including account recovery, MFA reset, and org ownership disputes.
- Participate in the on-call pager rotation and follow documented playbooks.
- Maintain and improve runbooks, decision trees, and Front macros.
- Triage internal IT requests such as access provisioning, SSO/Okta issues, and MDM enrollment.
- Maintain access records and compliance audit trails.
- Communicate clearly with customers, engineers, and stakeholders during sensitive or time-critical issues.
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