Operations Senior Manager, AI
New
Based in the United StatesFull-TimeManager
Salary$136,000–$162,000 annually
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisStakeholder management
Requirements
- 5+ years of program or project management experience in complex operational environments.
- 5+ years of leadership experience in operations, ideally within contact center or customer operations settings.
- Proven ability to lead cross-functional initiatives in ambiguous, fast-changing environments.
- Strong strategic thinking skills with a track record of translating ideas into execution.
- Experience working with AI, automation, or digital transformation initiatives in operational contexts.
- Strong analytical and structured problem-solving abilities.
- Excellent stakeholder management and influencing skills.
- Willingness to travel approximately four times per year for short business trips.
Responsibilities
- Define and lead the AI strategy for contact center and customer operations.
- Evaluate, prioritize, and size operational problems to determine where AI and automation can deliver value.
- Build business cases, roadmaps, and sequencing plans for AI initiatives.
- Partner with Product, Engineering, Operations, and vendors to implement AI-driven solutions.
- Establish governance frameworks for scalable and measurable AI initiatives.
- Drive execution of AI programs aligned with operational KPIs.
- Analyze operational data and customer interactions to identify improvement opportunities.
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