Virtual Phone Agent
New
USFull-TimeEntry
Salary38,000 - 40,000 USD per year
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Job Details
- Languages
- Fluency in English (written and spoken)
- Required Skills
- Communication SkillsProblem SolvingMicrosoft OfficeCustomer support
Requirements
- Fluency in English (written and spoken); additional languages are a plus.
- Strong communication skills with a customer-focused mindset.
- Basic proficiency in Microsoft Office tools.
- Ability to manage multiple tasks in a fast-paced, structured environment.
- Strong problem-solving skills and attention to detail.
- Positive attitude, adaptability, and willingness to learn.
- Ability to work collaboratively in a team-oriented setting.
Responsibilities
- Create, modify, and complete travel arrangements including flights, hotels, car rentals, and rail bookings.
- Ensure all reservations align with client standards, preferences, and compliance requirements.
- Support travelers by providing accurate information, recommendations, and assistance throughout the travel process.
- Handle basic to moderately complex bookings, including multi-destination trips, exchanges, and fare adjustments.
- Escalate complex travel cases to senior team members when needed.
- Deliver consistent customer service before, during, and after travel arrangements.
- Maintain accurate records of bookings and ensure all transactions are processed correctly.
- Participate in training and continuous learning to stay updated on systems, policies, and procedures.
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