Marina Success Manager
New
Remote-first flexibility within the United States.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- Data AnalysisAccount ManagementRelationship managementCustomer SuccessSaaS
Requirements
- 4+ years of experience in customer success, account management, or similar roles with ownership of retention or renewals, ideally in SaaS or technology-driven environments.
- Proven ability to build and maintain strong relationships with operational and executive-level stakeholders.
- Strong commercial mindset with experience managing renewals, expansions, and value-based ROI conversations.
- Ability to interpret account data and usage signals to prioritize efforts and manage customer health effectively.
- Excellent communication skills with the ability to remain clear, structured, and confident in high-pressure situations.
- Experience working with operational workflows, payments, or financial systems is a strong plus.
- Familiarity with hospitality, marina, or similar operational industries is a plus.
- High level of ownership, proactive mindset, and ability to operate independently in a fast-paced environment.
Responsibilities
- Own a portfolio of marina customer accounts, building strong relationships across operational, financial, and executive stakeholders.
- Proactively manage customer health through regular check-ins, business reviews, and ongoing engagement to prevent churn.
- Drive product adoption by identifying usage gaps, delivering training, and helping customers maximize platform value.
- Lead renewal conversations and manage retention efforts, including diagnosing churn risk and executing save strategies when needed.
- Identify and pursue expansion opportunities tied to increased usage, additional modules, or broader platform adoption.
- Translate customer needs and usage insights into clear ROI narratives that reinforce long-term value.
- Collaborate closely with Sales, Implementation, and Product teams to ensure seamless customer lifecycle management.
- Contribute to the development of scalable success playbooks and improved customer engagement processes.
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