Customer Success Manager
New
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NABISCannabis Distribution
AZ, CO, CT, DC, FL, GA, IA, ID, IL, KS, KY, MD, ME, MI, MO, NC, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, WA, or WI., US Pacific or Eastern business hoursFull-TimeMiddle
Salary75,000 - 80,000 USD per year
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCRMCustomer SuccessSaaSHubSpotZendesk
Requirements
- 3+ years of professional experience in customer success, account management, or B2B relationship management.
- Proven success driving retention, product adoption, and partner satisfaction within SaaS, logistics, or marketplace sectors.
- Strong written and verbal English communication skills.
- Proficiency with CRM and customer success platforms like Salesforce, HubSpot, Gainsight, or Zendesk.
- Solid understanding of order management, fulfillment workflows, and billing processes.
- Ability to interpret data and KPIs to prioritize account actions.
- Capacity to work independently in a fully remote environment.
- Availability aligned to US Pacific or Eastern business hours.
Responsibilities
- Develop and execute tailored success plans mapping platform capabilities to business goals.
- Drive product adoption by introducing relevant features and removing engagement barriers.
- Serve as the primary long-term point of contact post-onboarding.
- Monitor account health signals and trends to proactively mitigate churn risk.
- Conduct regular business reviews to assess partner health and surface opportunities.
- Collaborate cross-functionally with Operations, Finance, and Product teams to resolve issues.
- Maintain accurate documentation of interactions and milestones in CRM systems.
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