Customer Success Manager - Lifecycle
New
Based in United StatesFull-TimeManager
Salary$105,000 to $140,000
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisAccount ManagementStakeholder managementCustomer Success
Requirements
- 5+ years of experience in a consultative, customer-facing role such as Customer Success, Account Management, Professional Services, or Consulting.
- Experience within the technology industry, with familiarity with enterprise software or Cisco solutions considered a strong advantage.
- Strong customer success mindset with the ability to understand business objectives and translate them into measurable outcomes.
- Proven ability to build relationships with executive stakeholders and collaborate effectively across cross-functional teams.
- Excellent communication, presentation, facilitation, and conflict resolution skills.
- Strong analytical thinking, organizational abilities, and attention to detail.
- Self-motivated, adaptable, and comfortable managing multiple priorities in a fast-paced environment.
- Bachelor's degree or equivalent professional experience preferred.
- Ability to quickly learn new technologies, systems, and customer environments.
Responsibilities
- Own the complete customer adoption lifecycle, ensuring clients successfully implement and maximize the value of their enterprise software solutions.
- Build strong relationships with customer sponsors, executive stakeholders, super users, and internal teams to drive engagement and long-term success.
- Facilitate adoption workshops to understand customer goals, business priorities, use cases, and desired outcomes while developing customized success plans.
- Monitor customer success metrics, provide actionable insights, and demonstrate measurable business value through regular reporting and Quarterly Success Reviews.
- Identify adoption challenges, create mitigation strategies, and coordinate communication plans that accelerate product adoption and time-to-value.
- Collaborate with project management, service delivery, managed services, and account teams to deliver an exceptional customer experience and continuously improve service delivery.
- Partner with sales teams to identify cross-sell and expansion opportunities while maintaining trusted advisor relationships throughout the customer lifecycle.
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