Concierge Manager
New
Brazil, United StatesFull-TimeManager
SalaryUSD 1800 - 2000 / month, plus a profit share
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Job Details
- Experience
- 4+ years in luxury travel, hospitality, or high-touch service operations; 2+ years in a leadership or management role
- Required Skills
- Operations ManagementCRMAsana
Requirements
- 4+ years of experience in luxury travel, hospitality, or high-touch service operations.
- 2+ years of experience in a leadership or management role coaching teams.
- Strong GDS proficiency, ideally with Sabre, including fare rules and complex routing.
- Data-driven mindset with the ability to use metrics to identify trends and performance improvements.
- Excellent written and verbal communication skills for effective team coaching and client correspondence.
- Ability to remain calm under pressure and handle multiple high-priority tasks simultaneously.
- Proven track record of operational efficiency or process improvement.
- Experience managing remote, global teams is preferred.
- Familiarity with tools like Asana, Periskope, or Stripe is a plus.
Responsibilities
- Manage 3-4 Team Leads across client service, ticketing, trip fulfillment, and process management.
- Direct all client-facing operations during shifts with real-time decision-making.
- Ensure 95%+ SLA adherence and 98%+ data accuracy through effective team management.
- Handle VIP client interactions and high-complexity service recovery situations.
- Submit at least two documented process improvements per month to drive operational efficiency.
- Partner with product and operations teams to implement systems and scale consistency.
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