Senior Customer Engineer
New
SpainFull-TimeSenior
SalaryCompetitive compensation package including base salary, variable pay, and equity opportunities.
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Job Details
- Experience
- 6+ years
- Required Skills
- GraphQLHTMLCSSJavascriptVue.JsAngularReactRESTful APIs
Requirements
- 6+ years of experience in frontend engineering, solutions engineering, customer engineering, or technical consulting roles.
- Strong expertise in HTML, CSS, JavaScript, and modern frontend frameworks such as React, Vue, Angular, or similar.
- Proven experience leading enterprise-level technical implementations, integrations, or onboarding processes.
- Solid understanding of headless architectures, APIs, GraphQL, CMS integrations, and component-based design systems.
- Experience working with AI-driven tools, LLM-based workflows, or modern AI-assisted development environments.
- Strong ability to communicate complex technical concepts clearly to both technical and executive stakeholders.
- Demonstrated problem-solving skills with the ability to debug, diagnose, and resolve complex system or integration issues.
- Strong strategic mindset with the ability to translate customer needs into scalable product and engineering feedback.
- Experience in fast-moving, customer-facing environments with strong ownership and accountability.
Responsibilities
- Lead end-to-end technical onboarding and implementation for enterprise customers, ensuring successful platform integration and adoption.
- Drive long-term customer value by supporting onboarding, expansion, optimization, and continuous product usage across the customer lifecycle.
- Act as a senior technical advisor, helping customers identify use cases, define solutions, and implement best practices at scale.
- Design and deliver technical workshops, training sessions, executive briefings, and hands-on enablement programs for both technical and non-technical audiences.
- Own advanced troubleshooting and escalations, collaborating with Support, Engineering, and Product teams to resolve complex technical issues.
- Partner with Product and Engineering teams to gather feedback, identify patterns, and influence roadmap decisions based on real customer needs.
- Develop scalable enablement materials, including documentation, playbooks, implementation guides, and reusable technical assets.
- Collaborate cross-functionally with Sales, Customer Success, and Engineering to ensure smooth delivery and strong customer outcomes.
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