IT Support Specialist
New
F
Form HealthHealthcare
This is a remote position that can be located anywhere in the United States.Full-TimeMiddle
Salary$75,000 — $90,000 USD
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Job Details
- Experience
- 3+ years of experience
- Required Skills
- Google WorkspaceHIPAA
Requirements
- 3+ years of experience in IT support, Help Desk, or IT administration in a cloud-first environment.
- Experience supporting Google Workspace, Okta, or similar identity and collaboration platforms.
- Experience supporting macOS devices in a business environment.
- Strong troubleshooting skills across hardware, software, identity, endpoints, and cloud applications.
- Familiarity with identity and access management concepts (SSO, MFA, user lifecycle management).
- Excellent communication and customer service skills.
- Strong organizational skills and ability to manage multiple priorities in a remote environment.
- Experience supporting a distributed or remote workforce is preferred.
- Experience in a healthcare, HIPAA, or SOC 2 environment is a plus.
Responsibilities
- Provide Tier 1 and Tier 2 technical support through the IT service desk.
- Troubleshoot hardware, software, identity, endpoint, and SaaS application issues.
- Manage user onboarding and offboarding, including account provisioning and device setup.
- Maintain identity and access management systems like SSO and MFA.
- Administer cloud-based business applications and manage licensing/permissions.
- Maintain IT asset inventory and coordinate equipment logistics for remote employees.
- Create and update internal documentation and knowledge base articles.
- Identify opportunities to improve IT processes and automate repetitive tasks.
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