IT Support Specialist
New
Remote position that can be located anywhere in the United StatesFull-TimeMiddle
Salary$75,000 — $90,000 USD
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Job Details
- Experience
- 3+ years
- Required Skills
- Google Workspace
Requirements
- 3+ years of experience in IT support, Help Desk, or IT administration in a cloud-first environment.
- Experience supporting Google Workspace, Okta, or similar identity and collaboration platforms.
- Experience supporting macOS devices in a business environment.
- Strong troubleshooting skills across hardware, software, identity, endpoints, and cloud applications.
- Familiarity with identity and access management concepts, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and user lifecycle management.
- Excellent communication and customer service skills.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced, remote environment.
- Experience supporting a distributed or remote workforce is preferred.
- Experience in a healthcare, HIPAA, or SOC 2 environment is a plus.
Responsibilities
- Provide outstanding Tier 1 and Tier 2 technical support through our IT service desk, delivering a friendly, professional, and customer-first experience.
- Troubleshoot hardware, software, identity, endpoint, and SaaS application issues from initial request through resolution.
- Deliver a seamless onboarding and offboarding experience by preparing user accounts, devices, and software access.
- Provision, modify, and deprovision employee accounts across a variety of cloud applications.
- Prepare, configure, deploy, and support company-issued laptops and peripherals.
- Administer and support a broad portfolio of cloud-based business applications including collaboration, productivity, and communication platforms.
- Identify opportunities to improve IT processes, automate repetitive tasks, and enhance the employee support experience.
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