Director- Sales & Service Technology
New
Remote (Anywhere in the U.S.)Full-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 12+ years' experience in enterprise technology delivery, business systems, CRM, revenue operations, PSA, or Salesforce platform leadership roles.
- Required Skills
- SalesforceDevOps
Requirements
- 12+ years' experience in enterprise technology delivery, business systems, CRM, revenue operations, PSA, or Salesforce platform leadership.
- 10+ years' experience owning Salesforce-centered strategy, roadmap alignment, and delivery governance.
- 8+ years' experience leading high-performing teams including developers, architects, and business analysts.
- 8+ years' experience with Quote-to-Cash, PSA platforms, middleware, integrations, and enterprise data flows.
- Deep technical fluency in Salesforce Sales Cloud, Service Cloud, Revenue Cloud/CPQ, Certinia PSA, Data Cloud, Flow, Apex, and LWC.
- Experience governing platforms like ZoomInfo and Outreach.
- Strong understanding of Salesforce SDLC, DevOps, CI/CD, and release management.
- Familiarity with AI-enabled automation, Agentforce, Einstein, and responsible AI governance.
- Bachelor's degree in a relevant discipline or equivalent experience.
- Exceptional executive communication and facilitation skills.
Responsibilities
- Own the Sales & Service technology operating model, platform strategy, roadmap alignment, and governance framework.
- Drive business process transformation across sales operations, quote-to-cash, and professional services delivery.
- Facilitate executive, architectural, and technical conversations to ensure alignment between business outcomes and technical delivery.
- Manage complex Sales & Service technology projects in partnership with project management to drive milestones and accountability.
- Provide hands-on technical leadership for Salesforce ecosystem tools including Sales Cloud, Service Cloud, Revenue Cloud, and Certinia PSA.
- Oversee Salesforce DevOps, release management, and production readiness practices.
- Lead technology innovation and AI enablement, including Agentforce and Einstein, while ensuring governance and data quality.
- Develop the internal technology team and manage external vendors, managed service providers, and implementation partners.
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