- Serve as the senior relationship owner and primary escalation point for the largest State Quitline account.
- Lead strategic account planning, including retention strategy, expansion opportunities, and roadmap alignment.
- Manage contract renewal, amendment, and scope-of-work negotiations.
- Coach and develop direct reports, including goal-setting and career development planning.
- Represent Client Services in cross-departmental discussions regarding account strategy and product delivery.
- Present business reviews, performance results, and strategic recommendations to executive stakeholders.