Senior Customer Success Manager - France
New
FranceFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- French, English
- Experience
- 10+ years in market research; 7+ years supporting and consulting B2B customers
- Required Skills
- Account ManagementMarket ResearchCustomer SuccessSaaS
Requirements
- Degree in Psychology, Business Administration, Market Research, or a similar field.
- Background in market research.
- More than 10 years of experience working for market research companies.
- Minimum of 7 years of experience supporting and consulting B2B customers, ideally in SaaS, management consulting, or advertising/communications.
- Experience in dynamic, interactive environments.
- Highly proficient in French and in English.
- Hands-on mentality, pragmatism, and proactivity.
- Active listener who communicates purposefully and confidently.
Responsibilities
- Serve as the primary point of contact and advisor for a portfolio of clients, building and maintaining strong relationships through ongoing support and regular check-ins.
- Understand customers' business challenges and help them resolve those using systematic market and consumer research.
- Provide strategic guidance on leveraging consumer insights to meet business goals.
- Prepare and conduct client workshops and training to educate customers on modern market research methods.
- Own and manage research projects from end to end, ensuring efficient survey launches and timely delivery of results.
- Manage renewals, cross-sells, and up-sells by identifying expansion opportunities and applying strategic account planning.
- Identify growth opportunities and work with the sales organization to raise awareness of the value of customer insights.
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