ABA Care Coordinator
New
C
CrewBloomHealthcare
Philippines. Colombia. Argentina. Mexico. Brazil. Venezuela, Bolivarian Republic ofFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Chinese
- Experience
- 1–2 years
- Required Skills
- Microsoft OfficeGoogle WorkspaceEHR
Requirements
- Fluent in English and Chinese (written and verbal) is required.
- Minimum 1–2 years of experience in care coordination, patient scheduling, healthcare administration, or a related role.
- Experience in ABA, behavioral health, healthcare, or home care is highly preferred.
- Experience using EHR, scheduling, or case management systems.
- Familiarity with insurance authorizations, Medicaid, or service hour tracking is an advantage.
- Experience with CentralReach, Catalyst, Theralytics, or similar platforms is preferred.
- Strong organizational, multitasking, and communication skills.
- High attention to detail and proficiency with Microsoft Office and Google Workspace.
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Technical hardware requirements including specific processor (Intel Core i5 8th gen+/i3 10th gen+/AMD Ryzen 5) and 8 GB RAM minimum.
- Dedicated home office space with webcam and noise-canceling USB headset.
Responsibilities
- Coordinate therapist-to-client scheduling based on availability, location, language, and clinical needs.
- Maintain accurate therapist and client schedules while managing cancellations and scheduling changes.
- Track client authorization hours and coordinate with clinical and billing teams regarding upcoming expirations.
- Maintain accurate records in scheduling and case management systems.
- Communicate with therapists, clinical staff, and families regarding scheduling, appointments, and service updates.
- Support new client onboarding by coordinating schedules following authorization approval.
- Escalate scheduling conflicts, staffing gaps, and authorization issues as needed.
- Generate scheduling reports and monitor scheduling trends to support operational efficiency.
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