Agentic Product Manager

New

GurugramFull-TimeMiddle

Salary not disclosed

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Job Details

6-10 years in Solutions Architecture / Implementation Consulting / Product Consulting / Workflow Design for enterprise SaaS or AI platforms.
Experience designing complex workflows and integrations across enterprise systems.
Ability to gather requirements, translate them into technical specifications, and drive execution.
Customer-facing consulting experience with strong communication & facilitation skills.
Understanding of REST APIs, event-driven systems, data flows, and enterprise integrations.
Experience working cross-functionally with CSM, engineering, product, and QA teams.
Background in Conversational AI, Agentic AI, RPA, Automation, CRM/Ticketing, or LLM-based products preferred.
Experience with enterprise environments such as airlines, BFSI, telecom, or retail preferred.

Lead discovery sessions with enterprise customers to understand business processes, operations, workflows, KPIs, and constraints.
Identify automation opportunities and design agentic orchestration strategies using Netomi’s AI platform.
Build detailed solution blueprints including workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design.
Define end-to-end Agentic AI architectures, covering intents, actions, tools, integration points, and decision logic.
Collaborate with customer technical teams to map integration dependencies such as APIs, events, SSO, CRMs, and ticketing systems.
Serve as the product owner during deployment, driving priorities, clarifications, acceptance criteria, and workflow evolution.
Validate solution behavior end-to-end with QA and guide test plans, scenario tests, and success criteria.
Act as a trusted advisor to customer stakeholders and train client teams on agentic workflows and governance.

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