Sr. Product Manager - Phone Numbers and KYC
New
IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years of Product Management experience
- Required Skills
- Data AnalysisProduct ManagementUser Experience DesignRESTful APIsSaaS
Requirements
- 7+ years of product management experience, preferably in SaaS, communications, fintech, or compliance.
- Experience owning customer onboarding or platform workflow products from discovery through launch.
- Experience building or managing phone number products, including provisioning, purchasing, assignment, or telecom platform integrations.
- Familiarity with communications platforms, CPaaS providers, or telecommunications ecosystems.
- Strong understanding of user experience design for complex onboarding and verification journeys.
- Experience working with regulated products or compliance-driven workflows.
- Familiarity with identity verification (KYC), business verification, fraud prevention, or trust & safety products.
- Experience working with APIs and third-party platform integrations.
- Strong analytical mindset with experience using data to optimize customer funnels and product adoption.
- Excellent communication and stakeholder management skills.
Responsibilities
- Own the product roadmap and execution for phone numbers and KYC products.
- Define and enhance the end-to-end customer experience for phone number discovery, purchasing, provisioning, activation and lifecycle management.
- Build scalable onboarding experiences that enable customers to complete identity verification and gain access to communication capabilities.
- Drive the evolution of customer identity verification (KYC) and trust onboarding systems to ensure compliant access.
- Partner with Engineering to build scalable phone number provisioning, inventory management and lifecycle management capabilities.
- Collaborate with telecom providers and identity verification partners to improve provisioning reliability and onboarding automation.
- Monitor key product metrics including activation rates, provisioning success, KYC completion and onboarding conversion.
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