Associate Support Enablement Analyst
New
G
GainsightCustomer Success AI
This role is a remote role based in the USA.Full-TimeEntry
Salary55,000 - 60,000 USD per year
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Job Details
- Experience
- 1-3 years of related technical experience
- Required Skills
- SQLHTMLCSSJavascriptSalesforceCustomer support
Requirements
- Bachelor’s Degree in Computer Science or 1-3 years of related technical experience.
- Excellent written and verbal communication skills required to explain technical concepts.
- Excellent problem-solving, multitasking, and troubleshooting skills.
- Experience with Salesforce Apps and Web applications.
- Experience with HTML, CSS, and Javascript.
- Experience with SQL or equivalent.
- Ability to understand database architecture.
- Ability to understand relational databases.
Responsibilities
- Provide technical support to customers over phone and email via our ticketing system.
- Diagnose and troubleshoot technical issues related to our systems, products, and services and escalate to internal team members when needed.
- Document customer interactions using our ticketing system.
- Manage customer expectations and serve as a liaison between our clients and internal departments.
- Meet SLA response and resolution times by partnering within L1, L2 and L3 Support organizations.
- Extensively research and document customer technical issues.
- Remain current with company product updates and new features.
- Partner with Technical Support team members on various strategic projects when needed.
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