Customer Support Analyst - Precision

New

Based in the United StatesFull-TimeMiddle

Salary75,000 - 85,000 USD per year

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Job Details

Bachelor’s degree preferred or equivalent combination of education and relevant experience (High School Diploma + experience considered).
3+ years of experience working with Fiserv Precision or similar core banking software systems.
3+ years of experience in client support, technical support, or application support roles.
Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
Excellent written and verbal communication skills, with client-facing experience.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Strong attention to detail and accountability for end-to-end issue resolution.
Comfortable working independently while collaborating across cross-functional teams and external partners.
Willingness to travel up to 30% as required.

Provide day-to-day technical and functional support for banking application users, specifically within the Precision core banking environment.
Log, track, prioritize, and resolve customer service requests using internal ticketing and case management systems.
Act as a liaison for customer conversion, merger, and acquisition-related activities, ensuring smooth transitions between platforms.
Facilitate client calls and support sessions related to onboarding, issue resolution, and conversion processes.
Support software releases and assist in implementing new system updates and enhancements.
Document resolutions, troubleshooting steps, and best practices in centralized knowledge bases.
Collaborate with internal teams and third-party vendors to resolve complex technical and operational issues.
Analyze recurring support trends and provide recommendations for process and system improvements.

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