Customer Success Manager, LATAM
C
CrewAIAI Infrastructure
Brasília, BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent in Portuguese and English; Spanish proficiency strongly preferred
- Experience
- 4 - 7+ years
- Required Skills
- Account ManagementCRMCustomer SuccessSaaS
Requirements
- 4 - 7+ years of customer-facing experience in Customer Success, Account Management, or Strategic Partnerships at a SaaS or enterprise software company
- Fluent in Portuguese and English
- Proven track record of owning customer outcomes end-to-end (activation, adoption, retention, and expansion)
- Experience managing a portfolio of enterprise accounts and navigating complex, multi-stakeholder environments
- Demonstrated ability to connect platform usage to business outcomes and articulate ROI to both business and executive audiences
- Strong facilitation skills to design and lead workshops, training sessions, and business reviews
- Exceptional communication and executive presence, capable of presenting to the C-suite
- Technical fluency to collaborate effectively with engineering stakeholders
- Spanish proficiency strongly preferred
- Proficiency with CRM and CS tooling
Responsibilities
- Own the full customer lifecycle for a portfolio of LATAM enterprise accounts, from onboarding through renewal and expansion
- Build and maintain deep relationships with customer stakeholders and executive sponsors, acting as a trusted strategic advisor throughout their AI journey
- Define and track success metrics, health scores, and adoption milestones for each account
- Design and execute activation strategies—such as champion programs and workshops—that drive meaningful platform adoption
- Lead business reviews with customer leadership to demonstrate realized value and align on next steps
- Proactively identify expansion opportunities and partner with sales on upsell and cross-sell initiatives
- Orchestrate cross-functional teams to resolve escalations and remove blockers for customer success
- Serve as the voice of the LATAM customer internally, surfacing feedback and product gaps to Product and Engineering
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