Product Support Specialist
New
M
MitratechLegal, Risk, Compliance, and HR Tech
Remote USFull-TimeEntry
Salary$45,000 – $55,000 Annually USD
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Job Details
- Languages
- Proficient/fluent English-language written and verbal communication skills
- Experience
- 6 months - 1 year
- Required Skills
- SalesforceJiraCustomer serviceMicrosoft OfficeTroubleshootingZendesk
Requirements
- 6 months - 1 year of experience working in a customer service environment.
- Highly dependable and professional.
- Excellent problem-solving and listening skills.
- Highly motivated, self-starter with a positive attitude.
- Proficient/fluent English-language written and verbal communication skills.
- Experience using case management systems (Salesforce.com, Jira, Zendesk).
- Experience with Windows Operating Systems and Microsoft Office applications.
Responsibilities
- Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions.
- Research, troubleshoot, and resolve support issues within response and resolution goals.
- Identify workarounds as needed and communicate them effectively to customers.
- Provide solutions for issues identified via the self-service portal.
- Maintain detailed call and email records for all customer interactions.
- Prioritize and resolve issues based on service level agreements and severities.
- Responsible for meeting customer satisfaction goals monthly.
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