Mandarin Language Customer Support Specialist
New
W
WorkstreamHR Technology
Location: Manila, Philippines, US hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Mandarin, English
- Experience
- 1 to 3 years experience
- Required Skills
- TroubleshootingCustomer support
Requirements
- 1 to 3 years of experience as a Customer Support Specialist or similar role.
- Fluent in Mandarin and English, both verbal and written.
- Prior experience with phone support.
- Proven experience using help desk software and remote support tools.
- Strong knowledge of payroll and HR products.
- Ability to work a regular shift during US time zones.
- High-speed, stable primary and backup internet connection (at least 50 Mbps).
- Tech-savvy with the ability to learn new software and troubleshoot effectively.
- Willingness to attend occasional in-person meetings in Metro Manila.
Responsibilities
- Serve as the primary point of contact for customers via phone, email, and chat.
- Provide bilingual support in English and Mandarin as needed.
- Maintain high service metrics, including rapid response times and high CSAT scores.
- Escalate issues to engineering teams and distinguish between user errors and product defects.
- Collaborate with the success team on client setups and modifications.
- Maintain and update customer-facing knowledge bases and internal documentation.
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