Vice President of Customer Growth
New
P
PatientIQHealth technology
Chicago, Illinois, United StatesFull-TimeVp
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- Account ManagementCustomer Success
Requirements
- 8+ years in Customer Success, Account Management, or commercial CS leadership in B2B SaaS or health technology.
- Proven track record carrying and exceeding expansion quota.
- Experience building CS-as-revenue models, including incentive design and expansion playbooks.
- Health system or clinical technology account management experience.
- Led teams of 10+ including CS Directors or senior individual contributors.
- Demonstrated ability to grow NRR from 120%+ in a prior role.
- Dual-track model experience: Enterprise and Specialty simultaneously.
- HubSpot CRM fluency.
- Data-driven approach to account health and expansion forecasting.
- Ability to travel up to 50%.
Responsibilities
- Own the full NRR and expansion ARR targets for PatientIQ.
- Lead three teams: CS Enterprise, CS Specialty Practice, and Outcomes Research & Registries.
- Carry and manage personal expansion quota and administer CSM-level expansion incentive plans.
- Own the Strategic Account Program, including executive relationship management and multi-year expansion planning.
- Build the CS-as-revenue operating model, including playbooks, tooling, and team structure.
- Partner with the VP Provider Sales in a commercial pod model for account coverage.
- Drive the Enterprise and Specialty Practice service model differentiation.
- Develop and coach a high-performing team across all CS segments.
- Oversee FY2027 headcount planning and capacity modeling.
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