Customer Care Advisor
New
United StatesFull-TimeEntry
Salary17.5 - 18.5 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years of customer service or call center experience
- Required Skills
- Microsoft ExcelCustomer serviceCRM
Requirements
- 2+ years of customer service or call center experience.
- Excellent verbal and written communication skills.
- Proficient computer skills including MS Word, Excel, Outlook, Teams.
- Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously.
- Must maintain a professional home workspace free from distractions and background noise.
- College degree preferred.
- Bilingual skills in Spanish are a plus.
Responsibilities
- Handle both inbound and outbound communication with members and/or providers.
- Communicate with clients across multiple channels, including phone, email, and chat.
- Review member products and answer questions regarding policies, disputes, and transactions.
- Refer new product enrollment or changes to existing enrollment to a licensed agent.
- Address billing or service complaints and forward escalated issues.
- Document all member interactions in CRM software.
- Educate members about health plan benefits and plan options.
- Meet performance goals and KPIs in call quality, volume, and schedule adherence.
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