Customer Care Agent
New
A
AiraAssistive Technology
United StatesContractEntry
Salary15 USD per hour
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Job Details
- Experience
- Minimum 2 years of customer service experience
- Required Skills
- Customer serviceCRM
Requirements
- Minimum 2 years of customer service experience.
- High school diploma or equivalent.
- Experience working with people with disabilities or accessibility technology (e.g., JAWS).
- Excellent verbal and written communication skills.
- Demonstrated ability to empathize with users and remain patient.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Willingness to collaborate and contribute to a team atmosphere.
- Flexibility to work various shifts including evenings, weekends, and holidays.
- Reliable attendance and consistency.
Responsibilities
- Respond promptly and empathetically to inbound calls, emails, and text message inquiries from Aira users.
- Provide guidance and assistance regarding billing, subscription plans, and product inquiries.
- Assist users with technical troubleshooting for the Aira app or equipment.
- Educate new users on how to effectively use the Aira platform, features, and best practices.
- Maintain detailed and accurate records of user interactions in the CRM system.
- Collaborate with team members to provide consistent support.
- Convey user feedback and suggestions to product and development teams.
- Participate in quality assurance activities to ensure service excellence.
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