Respond promptly and empathetically to inbound calls, emails, and text message inquiries from Aira users.
Provide guidance and assistance regarding billing, subscription plans, and product inquiries.
Assist users with technical troubleshooting for the Aira app or equipment.
Educate new users on how to effectively use the Aira platform, features, and best practices.
Maintain detailed and accurate records of user interactions in the CRM system.
Collaborate with team members to provide consistent support.
Convey user feedback and suggestions to product and development teams.
Participate in quality assurance activities to ensure service excellence.
Customer serviceCRM
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About Aira
Aira transforms lives by pioneering visual interpreting, providing on-demand, human-to-human assistance for people who are blind or have low vision. Using your device's camera and the Aira app, a highly-trained visual interpreter describes your surroundings, reads text, or helps you navigate, making the world accessible. With millions of calls successfully completed, we operate 24/7 in three languages, empowering individuals globally. We partner with major organizations like airports and banks to expand access.
How We Work
You will join a mission-driven team dedicated to making the world more accessible. Our culture emphasizes integrity, transparency, and respect, embracing diversity in all forms. We operate with agility, continually refining our priorities and solutions based on new information. Expect clear, open communication, where trust is paramount. We foster an integrated environment with ongoing training, supporting your continuous growth and development. This company is 100% remote, always has been, always will be.
Why Join Us
Make a profound impact on the lives of millions worldwide who are blind or have low vision.
Work in a 100% remote environment with a company-issued laptop and technology stipend.
Receive comprehensive paid training to become a certified Visual Interpreter, expanding your skills.
Collaborate with a supportive team and contribute to a company focused on inclusion and accessibility.
Engage in diverse, real-time problem-solving scenarios, challenging and shaping your worldview.
Benefits & Perks
Hourly base rate of $20 with additional time-of-day incentives.
Company-issued laptop for your work.
$400 annual technology stipend.
Paid Time Off (PTO).
Paid training and ongoing development opportunities.