Aira

👥 11-50💰 $25.0k Pre-seed on 2015-10-21Artificial Intelligence (AI)Human ResourcesSkill AssessmentRecruiting💼 Private Company
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Aira empowers the blind and low-vision community by connecting them with highly-trained visual interpreters on demand. We're a technology company based in San Diego, leveraging cutting-edge technology to deliver real-time visual information, creating a more accessible and inclusive world. Aira holds a unique position in the assistive technology market, providing a crucial service that significantly improves the independence and quality of life for our users. Our focus on exceptional customer service is paramount, driving our innovative solutions and continuous improvement. Our tech stack includes Ruby on Rails, and we utilize various technologies for optimal performance and security, such as Cloudflare, Google services, and jsDelivr. We maintain a robust infrastructure, prioritizing reliable uptime and data security. Our engineering culture values collaboration and innovation, focusing on building scalable and user-friendly solutions. Our team is dedicated, passionate, and works remotely, fostering a flexible and inclusive environment. At Aira, we are guided by our core values: Customer Focus, Integrity, Innovation, Collaboration, and Respect & Inclusion. These values define our workplace culture, creating an environment of trust, respect, and shared purpose. We work hard but celebrate our successes, ensuring a supportive and rewarding work experience. We are a rapidly growing company with a proven track record of success, and are proud to have provided employment to a dedicated team of professionals, driving innovation in the assistive technology space. We offer competitive salaries, a generous benefits package that includes unlimited PTO and equity options, all while providing fulfilling work that serves an important mission. While the specifics of our funding details are not publicly available beyond a previous Pre-Seed round, Aira continually seeks to innovate and scale our impactful services to more users in need.

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📍 United States

🔍 Assistive technology for the blind and low vision community

  • Bachelor’s degree in Business Management, Operations, or a related field.
  • Master’s degree in Business or Human Resources is a plus.
  • Minimum of 6 years of leadership experience in a call center, customer service, or operations environment.
  • Proven ability to lead and manage teams to meet performance goals.
  • Strong communication, organizational, and leadership skills.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Ability to collaborate effectively with cross-functional teams.
  • Capable of managing multiple priorities and working under pressure.
  • Previous experience as a direct supervisor or leader of people.

  • Inspire and guide the Visual Interpreting team to achieve Aira's mission and goals.
  • Define and implement a clear vision for the department aligning with company objectives.
  • Oversee day-to-day operations, staffing, training, performance management, and KPIs.
  • Effectively communicate the department's vision and goals to the team.
  • Set performance goals, provide coaching, and conduct performance evaluations.
  • Analyze operational metrics to identify trends and improvement opportunities.
  • Ensure compliance with relevant regulations and uphold operational practices.
  • Collaborate with other departments to align Visual Interpreting services.
  • Implement effective training programs in partnership with the Learning & Development team.
  • Adhere to company policies and procedures.

LeadershipData AnalysisStrategyData analysisCollaborationCustomer serviceComplianceCoaching

Posted 2024-11-22
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