Standing on Giants

πŸ‘₯ 11-50Management ConsultingConsultingProfessional ServicesπŸ’Ό Private Company
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Standing on Giants builds and manages brand-owned online communities for businesses worldwide. We're a leading agency in the online community management space, helping clients like Airbnb and Tesco Bank create thriving customer-centric platforms that drive real business value. Our expertise lies in fostering genuine engagement and leveraging community insights to improve products and services. We utilize a robust technology stack including Google Identity Platform, Foundation, and various other tools to manage and analyze community interactions. Our work is guided by a strong commitment to environmental and social responsibility – we're a proud B Corp Certified company. We're a dynamic team of 11-50 employees, a Khoros Kudos award-winner (2020), and consistently growing. We offer a supportive and collaborative work environment focused on innovative solutions and making a positive impact. We prioritize sustainable practices and employee well-being. Our technical capabilities are a key differentiator. We leverage technologies like DNSSEC and HSTS for enhanced security, IPv6 for scalability, and reCAPTCHA v2 for protection against abuse. Our engineers work with a variety of frameworks and tools, ensuring our solutions are flexible, scalable, and secure. This expertise combined with our commitment to customer-centricity ensures the communities we build are highly effective and engaging. Standing on Giants is not just about building communities; it's about fostering lasting relationships. We work closely with our clients, providing continuous support and adapting to their evolving needs. We believe in open communication, transparent processes, and a work environment where everyone feels valued and supported. This commitment is reflected in our employee benefits and our dedication to creating a diverse and inclusive workplace. We are a rapidly expanding company seeking talented individuals to join our team and help shape the future of brand-owned online communities. Our growth trajectory is fueled by our client success and our continued innovation in community management strategies. Join us and be part of a company that's making a real difference in the world of online community engagement.

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πŸ“ United Kingdom

🧭 Full-Time

πŸ” Community Management

  • Fluent in Spanish, Portuguese and English
  • Experience in running or managing online communities (forums) or similar client-facing operational experience
  • Outstanding engagement skills including promoting productive behaviours, being relentlessly positive and effectively managing conflicts
  • Strong technical skills including community platform, Excel & Google suite
  • Strong analytical skills, including data collection and reporting
  • Implement the online community strategy
  • Manage the daily activities of Airbnb’s Spanish & Portuguese speaking online communities
  • Ensure that the community is a safe and healthy environment for its members
  • Facilitate engagement in line with the community's purpose
  • Ensure all activities are run efficiently and in conformance with the underlying principles of the company and business goals
Posted 18 days ago
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πŸ“ Canada

🧭 Full-Time

πŸ” Community Management

  • Fluent in English with exceptional written and verbal communication skills
  • Competence in data analysis and good understanding of analytics & reporting tools
  • Flare for impact tracking and creative data deep diving
  • Keen interest in AI and how it can improve efficiencies and deepen reporting
  • Great attention to detail with strong organisational and prioritisation skills
  • Experience managing a team
  • Strong problem-solving and analytical skills
  • Familiar with Google suite and other content and data processing softwares’
  • Proficient in MS Excel
  • Interest in online communities and social media channels
  • Ability to cope with a fast-paced work environment and change
  • Good technical understanding and ability to pick up new tools quickly
  • Experience with Looker Studio
  • Experience with social media listening tools
  • Lead a team of analysts and specialists across BST and PST time zones
  • Inspire and motivate team members, effectively manage people, foster clear communication, and coordinate resources and tasks to achieve set objectives.
  • Maintain regular communication with the client, utilising both qualitative and quantitative information to ensure the right decisions are made for both the community and business.
  • Working closely with Client stakeholders, planning and implementing insights and reporting strategy aligned to business needs with ability to pivot as they evolve.
  • Build recurring and ad hoc insights reports
  • Track and analyse community data and feedback
  • Identify trends and themes and summarise them clearly and succinctly
  • Provide operational data and insights support to the wider business where needed
Posted 18 days ago
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πŸ“ Canada

πŸ” Community management, hospitality and tourism

  • Fluent in English and French.
  • Experience working cross-functionally with various stakeholders.
  • Strong relationship-building and communication skills.
  • Ability to take initiative, work independently, and prioritize tasks.
  • Strong analytical and problem-solving skills.
  • Familiarity with community platforms and tools like Facebook groups, Salesforce, Google Suite, and Apple OS is advantageous.
  • Interest in hospitality and tourism in Canada and North America.
  • Work closely with cross-functional teams to support the Canadian host community.
  • Recruit and onboard Community Leaders, ensuring they are set up for success.
  • Provide ongoing support and resources to Community Leaders and manage communication.
  • Track and report on performance of host community clubs and provide insights to improve engagement.
  • Educate hosts on product changes and gather feedback for improvements.

Data AnalysisSalesforceClient relationship management

Posted about 2 months ago
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