Standing on Giants

At Standing on Giants, we help businesses build brand-owned online communities that put their customers at the centre of everything they do. We were born of the team that created the community behind the customer-powered telecom success giffgaff. Now we work with clients around the world to launch, manage and scale online communities that deliver true business value. Current clients include Airbnb, Tesco Bank, Utilita and more.

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📍 United Kingdom

🔍 Online Community Management

  • Fluent in English and either Dutch, German, or French.
  • Excellent written communication skills, including editing and content creation.
  • Strong ability to build relationships and collaborate across teams with high emotional intelligence.
  • Experience with various social media platforms and backend analytics, particularly Facebook, X, Reddit, Instagram, and TikTok.
  • Outstanding engagement skills and conflict management.
  • Strong analytical and data reporting skills.
  • Effective organizational and prioritization abilities.
  • Technical skills related to community platforms, Google Suite, and Mac are advantageous.
  • Experience in managing online communities or similar client-facing roles.
  • Experience organizing and reporting on community meetups and events.

  • Run the community daily according to SoG methodology to foster a safe and engaging environment.
  • Advocate for the organization within the community and represent community interests back to the organization.
  • Handle communication and conflicts during crises applying established methodologies.
  • Monitor community performance against KPIs and provide regular reports.
  • Facilitate discussions with client colleagues and engaged community members.
  • Assist in project management and ensure smooth team communication.

Organizational skills

Posted 2024-11-08
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