Standing on Giants

👥 11-50Management ConsultingConsultingProfessional Services💼 Private Company
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Standing on Giants builds and manages brand-owned online communities for businesses worldwide. We're a leading agency in the online community management space, helping clients like Airbnb and Tesco Bank create thriving customer-centric platforms that drive real business value. Our expertise lies in fostering genuine engagement and leveraging community insights to improve products and services. We utilize a robust technology stack including Google Identity Platform, Foundation, and various other tools to manage and analyze community interactions. Our work is guided by a strong commitment to environmental and social responsibility – we're a proud B Corp Certified company. We're a dynamic team of 11-50 employees, a Khoros Kudos award-winner (2020), and consistently growing. We offer a supportive and collaborative work environment focused on innovative solutions and making a positive impact. We prioritize sustainable practices and employee well-being. Our technical capabilities are a key differentiator. We leverage technologies like DNSSEC and HSTS for enhanced security, IPv6 for scalability, and reCAPTCHA v2 for protection against abuse. Our engineers work with a variety of frameworks and tools, ensuring our solutions are flexible, scalable, and secure. This expertise combined with our commitment to customer-centricity ensures the communities we build are highly effective and engaging. Standing on Giants is not just about building communities; it's about fostering lasting relationships. We work closely with our clients, providing continuous support and adapting to their evolving needs. We believe in open communication, transparent processes, and a work environment where everyone feels valued and supported. This commitment is reflected in our employee benefits and our dedication to creating a diverse and inclusive workplace. We are a rapidly expanding company seeking talented individuals to join our team and help shape the future of brand-owned online communities. Our growth trajectory is fueled by our client success and our continued innovation in community management strategies. Join us and be part of a company that's making a real difference in the world of online community engagement.

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📍 Canada

🔍 Community management, hospitality and tourism

  • Fluent in English and French.
  • Experience working cross-functionally with various stakeholders.
  • Strong relationship-building and communication skills.
  • Ability to take initiative, work independently, and prioritize tasks.
  • Strong analytical and problem-solving skills.
  • Familiarity with community platforms and tools like Facebook groups, Salesforce, Google Suite, and Apple OS is advantageous.
  • Interest in hospitality and tourism in Canada and North America.
  • Work closely with cross-functional teams to support the Canadian host community.
  • Recruit and onboard Community Leaders, ensuring they are set up for success.
  • Provide ongoing support and resources to Community Leaders and manage communication.
  • Track and report on performance of host community clubs and provide insights to improve engagement.
  • Educate hosts on product changes and gather feedback for improvements.

Data AnalysisSalesforceClient relationship management

Posted 21 days ago
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