Sr. Knowledge Developer
New
S
SamsaraInternet of Things
Remote - MexicoFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 6+ years
- Required Skills
- AgileArtificial IntelligenceSCRUMJiraTableauCRMConfluenceZendesk
Requirements
- Bachelor’s degree in a related field or equivalent experience in knowledge management or technical documentation
- 6+ years of knowledge management, technical writing, or technical content development experience
- Experience creating, capturing, structuring, and maintaining knowledge
- Experience working with knowledge management and ticketing systems
- Experience preparing AI-optimized content and building AI models for generating content
- Strong interpersonal skills to collaborate with cross-functional teams
- Ability to communicate effectively with stakeholders at all levels
- Adept at managing multiple priorities and embracing change
- Proficiency in Jira
- Experience working in Agile/Scrum environments
- Experience using Confluence, Tableau, and Zendesk or similar CRM tools
- Experience in managing content/knowledge-related projects
Responsibilities
- Assist in managing the content operations roadmap and contribute to the completion of projects within the roadmap
- Collaborate with teams to implement and maintain knowledge development processes and standards
- Support various knowledge development projects and initiatives, ensuring their successful execution
- Assist in monitoring and reporting on KPIs to evaluate knowledge effectiveness and sharing insights with the organization
- Participate in identifying and implementing improvements in knowledge processes and technology
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