Technical Support Engineer
New
Cast AI operates across 34 countries spanning Europe, North America, Latin America, and APACFull-TimeMiddle
SalaryCompetitive salary.
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- AWSCloud ComputingGCPKubernetesAzureLinuxTerraformSaaS
Requirements
- 3+ years of hands-on experience in Kubernetes administration and troubleshooting, including cluster management, networking, and storage.
- Strong Linux/Unix fundamentals and experience working in distributed, containerized environments.
- Experience with at least one major public cloud provider (AWS, Azure, GCP).
- Experience supporting customers in a SaaS or cloud-native environment.
- Exceptional problem-solving abilities and a passion for diagnosing and resolving complex technical issues.
- Strong written and verbal communication skills to interact with technical and non-technical stakeholders.
- A collaborative mindset, with the ability to drive cross-functional projects and align teams.
- Excellent English to support global customers.
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- CKA or CKAD Certification (Nice to have)
- Terraform Certification (Nice to have)
- Cloud Architect Certification (Nice to have)
Responsibilities
- Serve as the primary Cast AI subject matter expert, delivering deep technical guidance and authoritative support to customers.
- Collaborate closely with customers to troubleshoot and resolve complex technical issues, ensuring clear communication and effective problem-solving throughout the process.
- Own customer issues from intake through resolution, driving timely outcomes that minimize downtime and improve system performance and reliability using Cast AI.
- Document and share knowledge by contributing to internal knowledge bases, creating technical guides, and outlining best practices to support both customers and internal teams.
- Provide mentorship and support to junior team members, fostering skill development and contributing to a strong, knowledgeable team environment.
- Participate in an on-call rotation, delivering critical after-hours assistance to maintain high levels of customer satisfaction and trust.
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