Shift Lead
New
K
KoothBehavioral Health
United States, Pacific TimePart-TimeLead
Salary$28-32, based on experience
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Job Details
- Languages
- Bilingual in English and Spanish (preferred)
- Required Skills
- Operations ManagementTableauData visualizationSlack
Requirements
- Must be able to work the required 26-hour/week schedule: Sunday 6:00 PM–10:30 PM, Monday 6:00 PM–10:30 PM, Thursday 2:00 PM–10:30 PM, Friday 6:00 PM–10:30 PM, and Saturday 6:00 PM–10:30 PM (Pacific Time).
- Permanently reside within the US 48 contiguous states.
- Bachelor’s Degree or commensurate experience.
- Experience working with shift operations and schedule management.
- Experience working with data visualizations in a dashboarding tool (e.g. Tableau).
- Experience in a start-up environment.
- Experience in behavioral health or clinical setting.
Responsibilities
- Provide critical support and leadership to the direct service team on shift.
- Ensure smooth and efficient service delivery across Kooth platforms.
- Oversee team time punching, meal breaks, and practitioner readiness for sessions.
- Advise practitioners on clinical resources to manage risk and provide technical support for IT issues.
- Collaborate with Licensed Clinical Professionals (LCPs) to ensure clinical support availability.
- Monitor service wait times, queue management, and surge activity to ensure SLA compliance.
- Document shift needs and provide feedback to Service Operations and Clinical leadership.
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